How to enroll in E-bill Exress
- To enroll in E-Bill Express, select Enroll on the log-in screen.
- Enter your account number from your statement and your 5-digit zip code. Then, select Validate.
- Enter your name, phone number and email address, and select Continue to Login & Password.
- Choose Login ID, password, select security image and label. Choose your security questions and fill in your answers. Then, select Continue to Terms and Conditions.
- Once you have read the Terms and Conditions, select the check box to agree. Then, select Continue to Payment Accounts.
- Select Paperless Billing to receive e-statements or Online and By Mail to receive both electronic and paper statements. Then, add either a Bank Account or Card Account to link to your profile. You can also add this later. When you’ve finished adding account details, select Finish Enrollment.
- When you receive your activation email, select Activate. You’ll be taken to a confirmation page where you can select Continue to log in.
How to make a payment
- Log in with your ID and password.
- Select the bills you’d like to pay on the Pay My Bills page.
Choose a saved payment method from the drop-down menu or add a new payment method. To add a bank account or a credit card, select Add a Payment Method. Once the account has been added, you’ll return to the Pay My Bills page where you’ll select Continue to Payment.
Make sure all information is correct on the Verify Payment page, check the Terms and Conditions agreement box and then select Make Payment.
To make a one-time payment without logging in, select Pay Now on the Login page. Enter the account number from your statement and your 5-digit zip code. Then, select Pay Now.
Keep in mind: The first Recurring Payment may not initiate until the next billing cycle based on when the bill was loaded. You may have to pay the first bill manually. Recurring payments will delete permanently if they have expired or if you have un-enrolled.
How to reset Login ID or password
Resetting a login ID
- On the welcome page, select Forgot Login ID in the Login column.
- Enter your account number and email address used during enrollment. Then, select Request Login ID.
- An email will be sent to your email address with your login ID.
Resetting a password
- On the welcome page, select Password Help?
- Enter your Login ID and email address used during enrollment. Then, select Send My Password.
- An email will be sent to you with a temporary password.
- Enter your Login ID and copy and paste the temporary password from your email into the password field on the welcome page and select Login.
- On the next page, paste the same temporary password into the Old password field and enter a new password in the New password.
Answer the security questions and select Submit.
Keep in mind: Passwords are case sensitive. If you enter your password incorrectly three times, the system will lock you out. If you are locked out, contact us to unlock your account.
E-Bill Express FAQ
You’ll need your Genoa site account number, 5-digit zip code and general contact information to sign up for E-Bill Express.
You can find your account number on a recent paper bill or you may contact your Genoa pharmacy for this information.
When you go to sign in, you can request to have your password emailed to the email address you used when you enrolled.
No, you can make a one-time payment at any time without enrolling in E-Bill Express. You’ll need your Genoa site account number and 5-digit zip code.
Yes. For security reasons, the information currently on file cannot be transferred to our new financial services provider. You’ll need to enroll in the new auto pay service.
After you submit the enrollment form and activate your account, you can access and pay your e-bill pay. You can also view past bills. You should begin receiving e-bill notification within a month, depending on the billing cycle.
There is no cost for enrolling in or using the payment site. See the Terms and Conditions for details.
Yes, you can still enroll. Make sure that you use the account number that appears on the monthly paper bill.
Yes, you’ll receive an email notification when you have a new e-bill.
Once you’ve enroll, your most recent bill will be immediately available.
Yes. Genoa will continue to mail your statement.
Yes, you can view paid e-bills in your account’s “Pay my Bills section.” E-bills are available for six to twelve months. You can also use your browser’s print function to print or save the bill as a PDF.
The funds for are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.
We suggest that you schedule your payment for at least 3 business days before the actual payment due date.
Yes, you can make a payment greater than your regular monthly payment amount.
Yes, if you have a balance due, you will still receive an E-Bill and a reminder email.
If the payment amount is incorrect, contact Genoa customer service for more information.
If you have questions about an e-bill, contact the customer service department for additional information.
If your normal billing cycle has passed and you still have not received your e-bill, contact customer service. Depending on the billing cycle, the exact day you receive your bill each month may vary.
After the payment date, check the “Payment status” section of your account to see if it’s marked “Paid”. You can also check your bank account to see if the funds have been taken out or call Genoa customer service to see if your account has been credited.
To cancel, sign in to your account and select “un-enroll”. You can also contact customer service. View the “Contact us” page for contact information.