Supportive pharmacy care

[BRANT] Hello.

[gentle music playing]

My name is Brant, and I've never been on camera before.

[TY WALKER]

Living with schizophrenia affects every single aspect of your life.

[BRANT] I like when people look in my room.

[TY WALKER] There can be a lot of confusion, I think, for people.

And a big part of the medications is quieting that so that you can not have a busy, so that you can not have a busy, full head of things you maybe don't want there.

[BRANT] Kindness is important to me because you want to get on everybody's good side.

[TY WALKER] My name is Ty Walker.

I'm a facility administrator for two residential treatment homes in the Portland area for two residential treatment homes that provide care to adults with severe and persistent

Your meds working out for you?

[FEMALE 1] Yes.

BRANT’s been with us for a little under a year.

There you go.

[BRANT] Thank you.

[TY WALKER] He is living with schizophrenia.

So do you want to go over to Genoa later?

[BRANT] Yeah, and get my injection.

[DALIA BAYAA] Mental health is not a taboo thing.

It's very real.

It's very important that we help these people on their journeys.

Thank you for calling. Genoa.

This is Dalia. How can I help you?

My name is Dalia Baaya.

I am a pharmacy site manager with Genoa.

We focus on mental and behavioral health disorders, especially patients with schizophrenia.

[FEMALE 2] There you are.

[DALIA BAYAA] Thanks that we offer that retail doesn't offer is cycle filling, making sure everything's aligned. Making sure everything's aligned.

You're filling everything once a month.

Different types of adherence packaging.

We have 30 day bubble packs, sort of like a pre-filled med box that we do on behalf of you.

We can customize to your needs.

[TY WALKER] The biggest difference working with Genoa is they understand that for our specific group of clients, not having a medication for a day might put them in the hospital.

Might put them in the hospital.

[BRANT] My medications make me feel like I'm feeling even better the next day.

I'm a person that doesn't leave my door open all the time, but I don't want to be closed off from the public.

[DALIA BAYAA] Hey, BRANT.

[BRANT] Hello.

[DALIA BAYAA] How are you?

[BRANT] I'm great.

[DALIA BAYAA] BRANT is on a monthly,

long acting injectable.

Come on over.

We'll do your injection.

Which is a medication that helps him stay adherent, so he's not having to think about

taking a pill every day for his schizophrenia.

[TY WALKER] The one place that we can be sure we're giving them the care they need

is how and when they get their medications.

So having a pharmacy that we can rely on is huge.

[MALE] Thank you so much.

[FEMALE 3] You’re welcome.

[MALE] Have a good one.

[DALIA BAYAA] I really love to see him do well, and I want him to continue doing well and to keep that endearing spirit.

to see him do well,

[BRANT] I'm happy with living here.

I'm happy with my room.

I'm happy to be

around people that are nice.

How did you do that?

[DALIA BAYAA] It's a really

difficult condition to manage.

Everybody that's involved

is very crucial in that journey.

[BRANT] I do like going there.

Just makes me feel better.

I can be a normal person.

[music fading]