• Blog Post

Webinar: Improving Resident Satisfaction & Outcomes by Integrating Pharmacy Services

Oct 1st, 2021

Webinar Brief

The delivery of consumer services is on the rise in residential, group homes, and assisted living community settings, as consumers shy away from acute care and skilled nursing facilities. How do management teams ensure quality service, high satisfaction scores, and financial stability with this model?

Genoa Healthcare recently hosted a panel discussion with three assisted living executives where they discussed improving the value proposition of their residential services by integrating pharmacy support services.

Left to right: Anthony Zerilli, Franchise Operations Manager for Majestic Residences; Vicki Powell, Director of Business Development for SYNERGY HomeCare; and Kelly Anne Deshaies, RN BSN, Director of Nursing at Community Living of Rhode Island.

Anthony Zerilli, Franchise Operations Manager for Majestic Residences; Vicki Powell, Director of Business Development for SYNERGY HomeCare; and Kelly Anne Deshaies, RN BSN, Director of Nursing at Community Living of Rhode Island joined Genoa Healthcare’s Vice President of Business Development, Assisted Living, Stacey Bane, PharmD, to discuss how their communities leverage integrated pharmacy services to:

  • Navigate census and staffing issues amid the pandemic
  • Ease staff burden and improve workflow efficiencies
  • Drive higher resident and family member satisfaction

To learn more about how Genoa can help you and those you serve, contact us today.

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