• Blog Post

Webinar: Improving Resident Satisfaction & Outcomes by Integrating Pharmacy Services

Oct 1st, 2021

Webinar Brief

The delivery of consumer services is on the rise in residential, group homes, and assisted living community settings, as consumers shy away from acute care and skilled nursing facilities. How do management teams ensure quality service, high satisfaction scores, and financial stability with this model?

Genoa Healthcare recently hosted a panel discussion with three assisted living executives where they discussed improving the value proposition of their residential services by integrating pharmacy support services.

Left to right: Anthony Zerilli, Franchise Operations Manager for Majestic Residences; Vicki Powell, Director of Business Development for SYNERGY HomeCare; and Kelly Anne Deshaies, RN BSN, Director of Nursing at Community Living of Rhode Island.

Anthony Zerilli, Franchise Operations Manager for Majestic Residences; Vicki Powell, Director of Business Development for SYNERGY HomeCare; and Kelly Anne Deshaies, RN BSN, Director of Nursing at Community Living of Rhode Island joined Genoa Healthcare’s Vice President of Business Development, Assisted Living, Stacey Bane, PharmD, to discuss how their communities leverage integrated pharmacy services to:

  • Navigate census and staffing issues amid the pandemic
  • Ease staff burden and improve workflow efficiencies
  • Drive higher resident and family member satisfaction

To learn more about how Genoa can help you and those you serve, contact us today.

Recent Posts


  • Blog Post
  • Genoa in the News
Chain Drug Review features Genoa Healthcare’s efforts to increase vaccine access for medically underserved populations

When the COVID-19 vaccine became widely available last year, Genoa Healthcare® pharmacists administered immunizations to thousands of consumers across the country and demonstrated the critical role pharmacists have in providing...

  • Pharmacy Openings
Announcing six new pharmacy openings!

We’re excited to announce the opening of six pharmacies last month. We welcome all new pharmacy staff to the team and are excited to partner with these organizations to serve...

  • Pharmacy Openings
Announcing seven new pharmacy openings!

We’re excited to announce the opening of seven pharmacies last month. We welcome all new pharmacy staff to the team and are excited to partner with these organizations to serve their...

  • Blog Post
Genoa Healthcare® Pharmacists’ Trusting Consumer Relationships Aid in Support for Long-Acting Injectable Treatments

Providing Support for Long-Acting Injectable Treatments When a consumer who had recently been discharged from the hospital came into their Genoa pharmacy to receive a long-acting injectable (LAI) treatment for...