• Blog Post

Retail pharmacy challenges highlight the need for reliable, uninterrupted pharmacy care

Oct 31st, 2023

Inconsistent hours, long lines and poor customer service have been an all-too-familiar experience for retail pharmacy consumers in recent years. Ongoing staffing shortages and increased demand for pharmacy support – two factors which have yet to ease up – create interruptions and barriers to care that could have real consequences for the people who need that care most.

During this ongoing crisis, consumers and organizations that have partnered with Genoa Healthcare have continued to receive the same consistent, high-touch pharmacy care they’ve come to expect. Genoa’s hours of operation have remained consistent and often align with those of its partner clinics. Genoa pharmacists are part of the consumer’s care team, collaborating closely with providers and prescribers to ensure consumer needs are met. The organization’s pharmacists even provide prescribers with proactive information about drug availability, helping to ease issues amid nationwide drug shortages. And Genoa takes pride in prioritizing outcomes – not patient volume – taking the time to get to know each consumer personally, ensuring all their individual pharmacy care needs are met.

This consistency in care and service results in high satisfaction scores, with a consumer net promoter score of 93 and provider net promoter score of 83.[1] Providers and consumers can rest assured knowing the services and high-quality care they’ve come to expect from Genoa will continue uninterrupted.

Is the service from your community retail pharmacies causing unnecessary frustrations for your consumers and staff or have pharmacies in your area recently closed? Genoa can help. Contact us today and we’ll be in touch.

[1] Genoa Healthcare. (2023) Bi-annual net promoter score survey. Unpublished internal company document.

Recent Posts

  • Blog Post
Mental health organizations to donate to this Giving Tuesday

Looking to make a difference this Giving Tuesday? Please consider donating to one of these mental health organizations. American Foundation for Suicide Prevention (AFSP): AFSP is a national charity that supports...

  • Blog Post
For people in crisis, access to a safe place is critical

Content warning: This post discusses mental illness and substance use. Please call the Suicide and Crisis Lifeline at 988, the Substance Abuse and Mental Health Services Administration’s National Helpline at...

  • Pharmacy Openings
Announcing eight new pharmacy openings!

We’re excited to announce the opening of eight pharmacies last month. We welcome all new pharmacy staff to the team and are excited to partner with these organizations to serve...

Partner with Genoa
  • Clinical Insights
November 2023 drug trend report

Staying on top of new drug launches and shortages can be difficult. Read Genoa Healthcare’s latest drug trend report for an overview of the latest and connect with your local...