• Blog Post

Genoa Pharmacist faces winter snowstorm to deliver consumers’ medications

Mar 8th, 2023

When Watertown, New York, Pharmacist Meredith Sullivan made the call to close her pharmacy in preparation for an incoming snowstorm on Friday, Dec. 23, she wondered how the pharmacy’s closure before the long holiday weekend would affect the people she served.

Sullivan’s team had five medication deliveries scheduled the day a historic storm hit the Northern New York town, which often sees “lake effect snow”— heavy snow fall resulting from cold air moving over the Great Lakes’ warm water.

Knowing the pharmacy was closed again on Monday, Dec. 26, in observance of Christmas, Sullivan picked up the medications from her pharmacy before the snow started so she could personally deliver as many as possible. When road conditions worsened and she couldn’t get in contact with the consumers who needed her two final deliveries, the thought of them going without treatment until the pharmacy reopened began weighing on her.

“One of the prescriptions was a mood stabilizer and the other was an antipsychotic,” Sullivan said. “For these consumers, going two or three days without their medications could have ruined their Christmas.”

After the consumers returned her calls, she scheduled their deliveries during a break in snowfall the next day—on Christmas Eve. That morning, she hopped into her four-wheel drive truck and delivered both medications.

“I grew up in this community, so I’m familiar with driving in the snow,” Sullivan said. “It was just really important for me to get them their treatment.”

Recent Posts

  • Blog Post
Partnering with ACT teams to make an even bigger impact

Genoa Healthcare® pharmacist Julie R. has seen firsthand the impact that severe and persistent mental illness can have on a person. For one of her consumers living with schizophrenia, the...

  • Blog Post
National Prevention Week: Genoa pharmacy teams put training into action to support consumers living with substance use disorder

When she heard a woman down the street from her pharmacy became unresponsive after using opioids, Genoa Healthcare® Pharmacist Kristen Pyland leveraged her training and quick thinking to help save...

  • Blog Post
  • Webinar
For consumers living with Tardive Dyskinesia, Genoa Healthcare’s Clinical Assistance Program offers personalized support

Tardive Dyskinesia – a neurological disorder linked to prolonged use of antipsychotic medications – impacts over 600,000 individuals each year. Did you know that 50% of consumers taking TD medication...

  • Blog Post
A foundation to build on: 3 ways an engaged pharmacy partner helps you deliver whole-person health

A recent survey found that nearly 60% of behavioral health, primary care and complex care providers reported that their organization currently offered or had plans to begin offering integrated care...