When coverage lapsed, care didn’t
February 23, 2025 | 2-minute read
After unexpectedly losing Medicaid coverage, Nina* shared one worry with her behavioral health care provider: She wasn’t sure she could keep paying for her medications.
The provider turned to Genoa Healthcare pharmacist Victoria “Tori” Davidson, PharmD, to see if she could help. Nina had never used the clinic’s on-site Genoa pharmacy before, but the team identified financial assistance resources designed to keep consumers like her on track with their care. For people facing affordability challenges, these resources can help bridge coverage gaps and reduce the risk of treatment disruptions.
Tori immediately got to work. First, she reviewed Nina’s medication list and searched for available discounts to see if she could reduce the cost. Then, she partnered with a nurse at the clinic to secure Nina samples of her medications to get her through for the time being.
“No one should go without their medication because of the cost,” said Tori. “For many of our consumers, treatment interruptions can have serious consequences for both mental and physical health.”
Knowing cost was still a barrier, Tori worked closely with Nina to identify the most affordable option for her medications. By exploring discount programs and coordinating with Nina’s care team, she was able to secure lower-cost access the same day – so Nina could leave the clinic with the medications she needed while her coverage was being reinstated.
“I explained everything, helped [Nina] fill out the application form and got it into our system immediately,” said Tori. “Being able to step in during a vulnerable moment and remove a financial barrier meant she could continue her treatment without added stress or fear.”
For Genoa pharmacist Tori Davidson, being a pharmacist means advocating for, educating and supporting consumers who often face overwhelming challenges.
Genoa Healthcare is a pharmacy that specializes in caring for people with behavioral health and other complex conditions. Like most Genoa pharmacies, Tori’s is located directly within a community mental health clinic where consumers receive their care. This unique setting enables team members to meet the people they serve where they are, so it’s easier for them to get — and stay on — their medications.
With Genoa just down the hall, Nina never missed a dose or experienced a gap in treatment. Now she fills all her prescriptions at the clinic’s on-site pharmacy.
“Knowing that I can help someone feel supported, heard and able to continue their treatment is incredibly rewarding,” said Tori. “It’s about making a tangible difference in someone’s life, sometimes in moments when they need it most.”
Want to learn how Genoa’s pharmacy services can support your consumers? Fill out this form, and we’ll be in touch.
*The consumer’s name has been changed to protect their privacy.