Outpatient and residential programs choose Genoa

[SWEEPING MUSIC BEGINS]

[A white background which transitions away gradually from the center outwards to reveal a graphically-rendered landscape below with trees, lakes and mountains. The animation disappears and is replaced by a glass door with the Helping Hearts logo on the glass pane.]  

TERESA HOFFMEYER: Helping Hearts is an agency…

[Footage of four people sitting around a circular table, one of whom is a woman with a laptop in front of her.]

TERESA: …that primarily serves the adults with…

[The woman sitting in front of the laptop, face-on, from the shoulders up.]

TERESA: …serious mental illness in the community.

[Teresa Hoffmeyer sitting in a room with white painted brick walls behind her and two windows. White text appears in the bottom-left corner of the screen.]

TERESA: I have this heart to treat those people who others won’t.

On-screen text: Teresa Hoffmeyer, LPC. Helping Hearts Residential Facilities.

[Katie Luebke sitting in the same space, at a different angle. White text appears in the bottom-left corner of the screen.]

On-screen text: Katie Luebke, PMHNP-BC. Center for Health and Recovery.

 KATIE LUEBKE: The center for Health and Recovery is an outpatient treatment center. We help people…

[Footage of the outer façade of the Center for Health and Recovery, showing the logo on the wall.]

KATIE: …with serious mental illness.

[Katie Luebke walking into a waiting room towards a woman sitting in a chair with a walking aid next to her.]

FEMALE 1: Hi.

KATIE: Hi. How are you?

FEMALE 1: I'm fine. How are you?

KATIE: I'm great.

[Katie sitting in the white brick room.]

KATIE: I think the work is really important.

[Katie and the woman with the walking aid, sitting in an office on either side of a desk. The woman nods as Katie talks.]

KATIE: They're human beings that I think sometimes can get forgotten in our society or not treated well. And it's...

[A close-up of Katie’s face.]

KATIE: …That's a shame.

[Footage of the inside of the Genoa Healthcare pharmacy, the camera pans to settle on a woman wearing a lanyard, sitting at a desk, working. The shot returns to Teresa in the same space.]

TERESA: Consistency is critical in stabilizing mental health issues and…

[The Genoa Healthcare office space, a woman is placing tablets into pill containers using long tweezers.]

TERESA: …Genoa has been able to be flexible and consistent with us…

[The Genoa pharmacy from a high angle, the angle rotates to show the whole space.]

TERESA: …and getting the medications to our clients.

[Claire Bemer sitting in the white brick space. White text appears in the bottom-left corner.]

On-screen text: Claire Bemer, CPhT. Genoa Healthcare.

CLAIRE BEMER: The difference between Genoa pharmacy and any other retail pharmacy is we're helping the person…

[The lady with the walking aid walking into a room with Katie following behind her. She is greeted by another woman.]

CLAIRE: …not just filling the person's medication.

FEMALE 2: You here to get your meds, honey?

FEMALE 1: Yes I am.

[Claire Bemer in the same space.]

CLAIRE: We become a part of their care team.

[The woman with the walking aid sitting in a chair, she is handed a paper bag by the woman who just greeted her.]

FEMALE 2: I have your medications for you.

FEMALE 1: Thank you.

FEMALE 2: You're so welcome.

[Cassidy Almada standing in front of pharmacy shelves, lined with medicinal product containers. White text appears in the bottom-left corner of the screen.]

On-screen text: Cassidy Almada, PharmD. Genoa Healthcare.

CASSIDY ALMADA: When I know that I've made someone's life better or maybe even saved it…

[A mirror image of the footage of the Genoa pharmacy from above.]

CASSIDY: …it means so much to me, because sometimes that consumer or that patient…

[Hands wearing black gloves, transferring pills into a pill bottle, then applying a label to the bottle.]

CASSIDY: …just needs that one person that's going to be patient enough and willing enough…

[Cassidy reaching out and handing the labeled pill bottle to a woman across the pharmacy counter. She smiles as the customer walks away.]

CASSIDY: …to listen to exactly what they need and execute that.

[The woman who was using the tweezers, standing at a desk, on the phone.]

CASSIDY: In general, I will reach out to the providers for us on our behalf and try and get pre-authorizations.

[A close-up shot of Rosanna Alvarez. White text appears in the bottom-left corner of the screen.]

On-screen text: Rosanna Alvarez, LPN. Helping Hearts Residential Facilities.

ROSANNA ALVAREZ: When we've dealt with other pharmacies…

[Rosanna sitting in the white brick space.]

ROSANNA: …it can take several days…

[The woman with the tweezers, placing pills into a sheet with small wells spread across its surface.]

ROSANNA: …for us to get those medications and we need them immediately.

[The woman from the pharmacy wearing a lanyard organizing blue plastic trays containing medicinal product containers and sheets of paper.]

KATIE: Genoa has done a really good job in making sure that we have our long-acting injectables.

[A man holding a plastic box, entering the glass door of the Helping Heart offices.

KATIE: In the event we have any last minute changes or things pop up.

[A woman opening the blue plastic box on her desk and taking out sheets of pills from inside.]

KATIE: You know, we do have that next day delivery or same day delivery if we need it. We never, ever go without…

[A close-up of Katie’s face.]

KATIE: …a long-acting injection that we need, working with the Genoa team.

[The Genoa pharmacy office. A close-up of Cassidy’s face.]

CASSIDY: So rather than just saying, “No, it's not covered”, we're actually going to communicate with the provider, let them know what needs to be done to get that approved by the insurance.

[The woman with the lanyard sitting at her computer, speaking into a communications headset.]

FEMALE 3: I'll put a note here to call them if I don't hear anything in about an hour or so, okay? You're welcome. All right. Bye.

[Katie in the white brick space.]

KATIE: I think the biggest thing is…

[A close-up of the woman using the tweezer’s face. The woman wearing the lanyard sitting at the computer.]

KATIE: …they really are an extension of your team, and they do it with grace.

TERESA: It's a chosen partnership…

[A man wearing glasses, smiling in the Genoa pharmacy offices.]

TERESA: …and it's not something that we have to do.

[A close-up of Teresa’s face.]

TERESA: We choose to do it.

[Katie in the white brick space.]

KATIE: I wouldn't have it any other way.

[A city viewed from above, sunlight falling onto the taller buildings. The white background gradually transitions on from the edges, changing the image to a digital watercolor style. The white covers the entire screen and the Genoa Healthcare logo appears in the center. The logo fades and text appears.]

On-screen text: Learn more at genoahealthcare.com.

[MUSIC FADES OUT]