Solutions tailored for you
Whether you need the convenience of a pharmacy at your site or simply help with keeping your consumers on track with their medication, we’re here for you. We’re the largest provider of pharmacy and outpatient telepsychiatry services dedicated to individuals with behavioral health and complex, chronic conditions.
Staying on top of your consumers’ medication once they leave your office can be difficult. But not all centers have the space for an on-site pharmacy. Genoa Healthcare® can help by providing a range of pharmacy services that fit your needs, all at our expense. We work with you to choose the pharmacy model that balances your needs and factors such as space, consumer mix and state regulations.
We don’t just fill prescriptions. We use special packaging personalized for each consumer, make proactive outreach calls, deliver medications and take care of prior authorizations. With adherence rates of more than 90 percent, we help you improve the lives of your consumers, reduce emergency room visits by 40 percent and hospitalizations by 18 percent.
ALL GENOA HEALTHCARE MODELS OFFER:
- Full-service pharmacy, fills all medications
- Pharmacy team that integrates with center staff
- Pre-filled pill organizer
- Delivery/mail options
- Prior authorization assistance
- Refill synchronization
- Reminder calls
On-site pharmacies are full-service, in-house pharmacies staffed by a pharmacist and certified technician(s). An on-site pharmacy will provide direct access to a pharmacy team that’s dedicated to your staff and consumers. Pharmacists become an integrated part of your care team. They’re available to staff when they have questions or need someone to handle prior authorizations, and build trusting relationships with your consumers.
REMOTE DISPENSING SITES
Telepharmacy services* are offered through remote dispensing sites, which look and feel like a pharmacy but are run by an on-site certified pharmacy technician. Prescriptions and patient counseling are overseen by a pharmacist remotely, via HIPAA-compliant audio/visual technology. On site, the pharmacy technicians are the face of the pharmacy, building and maintaining one-on-one relationships with consumers.
CONSUMER MEDICATION COORDINATOR
When space or size considerations make a pharmacy or RDS unrealistic, many smaller centers opt for an on-site consumer medication coordinator, or CMC. A CMC is a dedicated pharmacy liaison who helps with the coordination and delivery of consumers’ medications. CMCs work with a nearby full-service Genoa Healthcare pharmacy to fulfill any consumer medication needs. The CMC has close working relationships with both the pharmacy team and consumers, bridging the gap between the two locations.
*State regulations regarding telepharmacy may vary.
Many people who need psychiatric services don’t have access to a provider. It can be challenging to reserve an appointment and get help when it’s critically important. To meet this need and bridge the current gap between consumers and available providers, our telepsychiatry programs are here to help. With secure technology and a caring, capable team of telepsychiatry providers, we help people get access to quality care that might otherwise be unavailable.
We make it possible for telepsychiatry services to be administered in community mental health centers, primary care settings, inpatient units and emergency departments nationwide.